Learner Complaints Procedure

We are committed to delivering high-quality training services. If you have concerns or are dissatisfied with any aspect of our service, please follow the steps below to address your complaint:

Step 1: Informal Resolution

Discuss your concern directly with your tutor or assessor as soon as possible. Many issues can be resolved quickly through open communication.

Step 2: Formal Complaint

If the issue remains unresolved.Submit a Written Complaint: Complete our Learner complaint form or write a detailed account of your complaint.Provide Details: Include your full name, course title, dates, and any relevant information

Do you have a question about any of our courses? Would you like to register for our next course?