TRAIN IN HEALTH AND SAFETY LTD customer privacy notice
This privacy notice tells you what to expect us to do with your personal information.
Contact details
Telephone
020 8059 3633
What information we collect, use, and why
We collect or use the following information to provide services and goods, including delivery:
- Names and contact details
- Date of birth
- Identification documents
We collect or use the following information for the operation of customer accounts and guarantees:
- Names and contact details
We collect or use the following information for service updates or marketing purposes:
- Names and contact details
Lawful bases
Our lawful bases for collecting or using personal information to provide services and goods are:
- Consent
- Legitimate interest:
- We need to be able to use this information to communicate with the consumer and to ensure they are able to take the relevant test that may require the details provided.
Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:
- Consent
- Legitimate interest:
- We need to be able to use this information to communicate with the consumer and so that their user account may work properly.
Our lawful bases for collecting or using personal information for service updates or marketing purposes are:
- Consent
Where we get personal information from
- People directly
How long we keep information
We store information for as long as is reasonably needed to conduct the services we offer. In any other case, we remove information not tied to the ongoing operation of the business if it is not being used for business purposes for more than 12 months. We may retain the information longer if required by applicable law or regulations.
Who we share information with
Others we share personal information with
- Other relevant third parties:
- Certification Awarding Bodies – They process the information for the purposes of certification training and testing.
Your data protection rights
Under data protection law, you have rights including:
Your right of access – You have the right to ask us for copies of your personal data.
Your right to rectification – You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal data in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal data in certain circumstances.
Your right to object to processing – You have the right to object to the processing of your personal data in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.
You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
Last updated
16 June 2024
