Learner and Learning Partner Expectations

3. • 3.5 Discuss workplace changes that have significant health and safety impacts and ways to minimise those impacts
   • 3.6 Safe systems of work - developing and implementing general workplace procedures
   • 3.7 Explain the role, function, and operation of a permit-to-work system
   • 3.8 Discuss typical emergency procedures, including training and testing, and how to decide on the appropriate level of first aid required in the workplace
4. Health & Safety Monitoring & Measuring
   • 4.1 Common methods and indicators used to monitor the effectiveness of management systems
   • 4.2 Explain why and how incidents should be investigated, recorded, and reported
   • 4.3 Explain what an audit is and why and how it is used to evaluate a management system
   • 4.4 Explain why and how regular reviews of health and safety performance are needed

NG2: Risk Assessment

5. Physical & Psychological Health
   • 5.1 Workplace hazards affecting physical health
   • 5.2 Psychological health and stress management
6. Musculoskeletal Health
   • 6.1 Identifying and controlling risks related to manual handling and ergonomics
7. Chemical & Biological Agents
   • 7.1 Identifying, assessing, and controlling risks from hazardous substances
8. General Workplace Issues
   • 8.1 Identifying common workplace hazards, including noise, vibration, and welfare arrangements

9. Work Equipment
   • 9.1 Ensuring the safe use and maintenance of workplace equipment
10. Fire Safety
    • 10.1 Understanding fire risks and preventive measures
11. Electricity
    • 11.1 Identifying and controlling risks associated with electrical hazards

1. Learner Expectations

As a learner at Train In Health & Safety, you are expected to:

1. Commit to Your Studies:
   • Dedicate sufficient time and effort to attend all scheduled classes, complete assignments, and prepare for assessments.
   • Engage actively in all learning activities, including participation in discussions, group work, and practical sessions.
2. Adhere to Course Requirements:
   • Follow the course schedule and meet all deadlines for assignments and projects.
   • Adhere to the policies and procedures outlined in the Learner Handbook, including attendance, academic integrity, and code of conduct.
3. Communicate Effectively:
   • Maintain open communication with your Learning Advisor and instructors, promptly informing them of any issues that may affect your progress.
   • Seek help or clarification whenever needed to ensure a clear understanding of course material.
4. Monitor Your Progress:
   • Regularly review your learning progress and performance, using feedback from assessments to identify areas for improvement.
   • Take proactive steps to address any challenges you encounter during your studies.
5. Respect Learning Environment:
   • Contribute to a positive and respectful learning environment, treating peers, instructors, and staff with professionalism and courtesy.

Complaints

How to Raise a Concern or Complaint

Train in Health and Safety is committed to ensuring every learner has a positive experience. If you have a concern or complaint, you have several easy ways to reach out:

• Speak to your tutor: Raise your issue informally after your session for immediate support and action.
• Call us: Contact our helpline on +44 7868 033566 (Monday to Saturday, 9 AM to 7 PM). Voicemails can be left outside these hours.
• Email: Send your concern to sam@trainhealthsafety.com with relevant details. We aim to respond within 3 working days.
• WhatsApp: Message +44 7868 033566 for a quick reply on urgent matters.
• Arrange a meeting: Book a video or in-person appointment with an administrator for more complex issues.

All feedback is documented and reviewed carefully. We are committed to providing timely, fair, and effective resolutions in line with our Complaints Policy. Your voice helps shape and improve our services.

You may escalate complaints to NEBOSH and if not resolved you may escalate further to the SQA Accreditation body please see link below for NEBOSH and SQA escalation:

https://www.nebosh.org.uk/policies-and-procedures/complaints-procedure/

2. Learning Partner (Train In Health & Safety) Expectations

As your Learning Partner, Train In Health & Safety is committed to:

1. Providing Quality Education:
   • Deliver high-quality instruction and resources that meet NEBOSH standards, ensuring you have the knowledge and skills to succeed.
   • Ensure that all learning materials are up-to-date, accurate, and relevant to the course objectives.
2. Assigning a Dedicated Learning Advisor:
   • Assign a Learning Advisor to each learner who will provide personalized guidance and support throughout the course.
   • Regularly check in with learners to monitor progress and address any concerns or challenges.
3. Encouraging Commitment:
   • Implement mechanisms to motivate and encourage learners to stay committed to their studies, including reminders, motivational workshops, and progress tracking tools.
   • Provide resources and support to help learners overcome obstacles and maintain steady progress.
4. Actively Monitoring Progress:
   • Actively monitor learner progress through regular assessments, attendance tracking, and Learning Advisor reports.
   • Identify learners who may be struggling and offer additional support or interventions as needed to ensure their success.
5. Ensuring Clear Communication:
   • Maintain clear and transparent communication with learners regarding course expectations, assessment criteria, and any changes to the schedule or course content.
   • Provide timely and constructive feedback on assignments and assessments to help learners improve.

6. Additional Costs

While our course fees are comprehensive (check our course fees section in our learner handbook for more information), there may be additional costs in certain circumstances, such as: Enquiry about results, re sits, learner malpractice, extension appeals and replacement certificates please see link below:

https://www.nebosh.org.uk/policies-and-procedures/student-fees-list/

3. Agreement

Learning Partner Representative (Train In Health & Safety):

4. Commitment to Success

At Train In Health & Safety, we are dedicated to your success. We will provide the necessary tools, guidance, and support to help you achieve your educational and career goals. In return, we ask that you commit to your studies, engage actively in the learning process, and communicate openly with us throughout your educational journey.

Should you have any questions or need further assistance, please do not hesitate to reach out to your Learning Advisor or our support team.

Contact Us

• Email: info@traininginhealthandsafety.com
• Phone: +44 (0) 20 8059 3633
• Website: Health & Safety Training Center Waltham Abbey, England (traininhealthandsafety.com)